Daily Archives: June 25, 2012

Wildfires leave Colorado tourism high and dry

More than 11,000 residents in Colorado were ordered to evacuate their homes as more than 700 firefighters fought flames. NBC's Michelle Franzen reports.

By Jack Chesnutt
NBC News

FORT COLLINS, Colo. --  After two weeks of around-the-clock work, firefighters are starting to gain the upper hand on the High Park fire near Fort Collins, Colo. But even as some of the residents are allowed to return to their homes, there is another casualty from the 100-square-mile blaze: Northern Colorado’s annual influx of summer visitors seeking clean air and whitewater rivers.

Jim Clark, executive director of the Ft. Collins Convention and Visitors Bureau, can see a smoky haze over the Roosevelt National Forest from his location downtown.

“The bad news is...we’re known for our outdoor recreation," he said. "A lot of that at the present time is closed.”

Clark’s office is handling many out-of-state calls from people who have questions about the smoke from the fire.  For the past several weeks the Colorado Department of Public Health has issued air quality health alerts because of the dense smoke along a 200-mile corridor from Colorado Springs in the south up to the Wyoming border. This week, the smoke has been less of an issue.

We have lots of things for them in town -- breweries, shops ... everything is still open," Clark said. "But, there are some folks who would have visited us that probably will stay away.”

Over the weekend, new flames near Colorado Springs forced thousands to evacuate -- one of several fires emptying campgrounds and hotels across the parched state. 

Clark says it will be weeks or even months before any hard numbers are available to calculate the loss of visitors due to the fire.

Rafting companies high and dry

The losses have already started for Pat Legel, owner of Wanderlust Adventure Rafting in Bellevue, Colo. Legel has spent what should have been a busy start to the rafting season dusting off his rafts and life jackets. “This is historical. This is the longest we’ve been out of business.”

Legel’s company offers trips down the Cache la Poudre River, one of the most popular whitewater rivers in Colorado. The fire has cut off access to the river where it runs through the burn zone. Wanderlust is one of six local outfitters which have suspended rafting on the Poudre since June 9.

Legel said his heart goes out to the more than 200 residents who have lost their homes to the fire.  But, for his business, the hardest part is making the daily calls to customers to let them know the river canyon is closed and to arrange refunds on their rafting fees.

“It’ll be a survival season, if we can get back some time early July. If not, we’ll have to maybe lay some people off and get a loan to carry us through next year.”

Legel started the company in 1982. He’s now 65.

"I don’t think I will see the landscape along the river recover in my lifetime,” he said. 

Tourists changing plans

Jane Servi had house guests for the weekend at her Larimer County home and had to scramble to make new plans for weekend activities.  She was looking forward to showing the visitors from Boston a Colorado whitewater adventure. But her Poudre River rafting trip was one of hundreds cancelled by the fire. Eventually she found an alternative rafting location nearly 70 miles away. It was disappointing, she said, but she's more concerned "about the people who are up there whose houses have been destroyed, and people who have been displaced."

Last week "NBC Nightly News" found Grant Houx, owner of St. Peter’s Fly shop in Fort Collins, standing thigh-deep in the Poudre River about 10 miles downstream from the fire. He was whipping a seven-foot-long fly rod through air that tastes like smoke. The water runs clear and cool here, for now. But when late summer rains come, the soot, ash and charred underbrush from 70,000 scorched acres will wash down the Poudre and smaller streams like a black tide.  Not good for trout and other native fish.

“'Concern’ is one word. We don’t know exactly what the effects of that soot will be,” he said. 

Houx’s fishing guide service has had “a few” fire-related cancellations. He explains that fishing is still good on several other rivers in the area unaffected by the fire.

Fires of 2012 follow record year for Colorado tourism 

According to the Colorado Tourism Office, 59.7 million visitors came to the state in 2011. They spent $10.7 billion. Larimer County, where the High Park Fire continues to burn, represents 2.7 percent of statewide visitor spending.

Colorado Tourism Office chief Al White says statewide reservations are up “double-digits over last summer” but acknowledges the impact of the fires in northern Colorado and Fort Collins. The hope is that tourists understand that even a 100 square mile fire represents less than one tenth of one percent of the state of Colorado.

“The High Park fire is a tragedy, but there is still a lot to see and do in Colorado," White said. "And for now, people are still making plans to come here.”

Hotels go high-tech for tomorrow’s guestrooms

Your smartphone already acts as a boarding pass, a flight tracker and a travel guide, now get ready for it to transform into a hotel room key – no pesky key cards required.

Hoteliers are getting a sneak peak at the concept at the Hospitality Industry Technology Exposition and Conference (HITEC), which began Monday in Baltimore.

One of the main attractions: “Guestroom 20X,” an exhibit packed with high-tech creature comforts that organizers bill as “The Hotel Guestroom of the Future.”

You’ll find everything from a gravity massage chair to wireless light bulb speakers, but perhaps the most intriguing feature is the mobile key.


Here is how it works:

The lock uses a wireless technology called Near Field Communication (NFC), which allows two devices to interact with each other over a short distance – just a few inches or so. Once you check into the hotel online, a room assignment and a unique code would be sent securely to your smartphone. Hold the phone up to a special access reader on the door and voila, you’re in.

Only a handful of smartphones now come with the NFC chip installed, but that will change soon, said Henry Harteveldt, a travel industry analyst and co-founder of the Atmosphere Research Group.

“I think that within the next two years, you will have a critical mass of travelers carrying smartphones or tablets that are equipped with the Near Field Communication chips needed to use this,” Harteveldt said.

“What travelers are saying is, I want to be able to use my smartphone or my tablet for a lot of the tasks that are part of my travel experience,” he said.

Indeed, mobile is big and only getting bigger on the road.

Live Poll

How would you prefer to get into your hotel room?

The number of U.S. travelers with at least one smartphone is expected to jump from the current 54 percent to 90 percent by 2015, according to the Atmosphere Research Group. In a recent survey, 41 percent of hotel guests with smartphones told the company they’d be interested in using their devices to check into a hotel.

Leisure travelers will consider the ability to use their phone as a key more of a novelty, but business travelers will embrace it quickly, predicted Jan Freitag, senior vice president at STR Global, which tracks data for the hotel industry.

One of the biggest perks? Bypassing the check-in process at the front desk.

“I think the road warrior absolutely would go for that because they have one thing on their mind, which is: the flight was delayed, the rental car was dirty, I want to get my room. I don’t want to talk to anybody,” Freitag said. “[Travelers] want, while they’re driving to the hotel, to get a text, get the key, have the room assigned and move on.”

As with all new technologies, some people will worry about security, but both Harteveldt and Freitag noted that the unique code sent to your phone will work only for a specific room and only for the time that you’re registered at the hotel – just like the code programmed into a key card.

What else might you expect inside the hotel room of the future?

“Moving Murals” — constantly changing displays — promise to put an end to bland hotel art.

And many more ways to charge all of your gadgets. The “Guestroom 20X” exhibit features lamps that come with built-in USB ports, as well a “power grommet” that allows wireless charging.

“That’s really important because I have a laptop, an iPad, an iPhone, a Blackberry, and whatever else I carry ... and all that needs to be charged," Freitag said. "I think the hotel industry understands that."

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